Frequently Asked Questions (FAQ)
Coffee Beyond Borders
Can I order a green coffee sample before placing a full-bag or bulk order?
Yes! You can order a 1 kg pack directly through the website to evaluate the coffee on your sample roaster before committing to a full bag or pallet.
Will the bulk coffee lot match the exact specifications and quality of the sample?
Absolutely. We have an in-house team of certified Q Graders who rigorously inspect and evaluate every lot entering and leaving our warehouse. Furthermore, our fully operational dry mill is optimized for export-ready processing to guarantee uncompromising consistency in quality across all shipments.
What is the difference between the Nusantara, Regionals, and CoFerments categories?
These represent our distinct Indonesian Arabica offerings:
- Nusantara: Exceptional Indonesian Arabica micro-lots crafted for rare flavor profiles and top-tier cup quality.
- Regionals: Specialty-grade Indonesian Arabica (80+) offering consistent origin flavor profiles with scalable, reliable supply.
- CoFerments: Innovative Arabica co-fermentations delivering bold, trend-setting flavor dimensions through modern post-harvest techniques.
For wholesale/bulk volumes, how many kilograms are in a standard bag?
We typically use 30 kg bags as our standard unit. However, bag weights can vary depending on regional origin standards and exporter regulations. Feel free to reach out to discuss your specific bag size requirements.
How do I place a bulk or wholesale order?
You can connect with us directly by clicking the WhatsApp button on the page or submitting the Contact Us form. Our team will reach back out to you promptly within 24 hours on working days.
Do you offer volume discounts or tiered pricing for larger bulk orders?
Yes, our website features automated tiered pricing, you will see a price difference when purchasing 1 kg versus 5 kg quantities. If you are looking to inquire about larger wholesale volumes, please contact our team directly for custom pricing.
How is the green coffee packaged to preserve moisture stability during shipping?
For 1 kg and 5 kg orders, we use the sealed packaging displayed on our Product Page. For 1-bag or wholesale orders, all green coffee lots are sealed in GrainPro/Hermetic protective liners inside traditional jute bags to safeguard against ambient humidity and environmental degradation.estions in as much detail as possible for your customers.
Can I schedule an in-person visit or meeting at your warehouse?
Absolutely! We are more than happy to welcome you to our warehouse. Please contact us in advance to schedule an appointment and let us know which coffee lots you are interested in trying.
What is the estimated shipping lead time?
For 1 kg and 5 kg web orders, shipping depends on your selected courier. We dispatch orders within a maximum of 1x24 business hours to the courier, and you can track real-time status via Order Tracking. For bulk volume orders, dispatch schedules are arranged directly through consultation with our team.
Are these coffee lots continuously in stock year-round?
Because specialty coffee depends on seasonal harvest cycles—which can be unpredictable—we cannot guarantee year-round availability for every lot. However, our team can help you build a structured Sourcing Plan well before harvest season to secure your supply and mitigate inventory shortage risks.
